Frequently Asked Questions

Promotional merchandise refers to custom-branded products used by businesses to promote their brand, event, or message — think water bottles, notebooks, mugs, apparel, tech, and more. If it has a surface, we can brand it.

Everything, from classic branded pens and notepads to premium drinkware apparel, eco-friendly gear, and full custom kits. Tell us your goals, and we’ll put forward the best options.

We’re not just another catalogue and a checkout button. Most merch companies want you to scroll endlessly, upload a logo, and hope for the best. That might work if you’re ordering socks for a bucks party — but if you're a brand that actually cares about how you show up, you need more than automation.

At Brandwagon, humans run the show. Real people help you pick the right product, perfect the branding, and avoid the 100 little mistakes that can ruin a great idea. We're hands-on from start to finish — because that's what gets results that look, feel, and land better.

No gimmicks. No guesswork. Just smart, strategic merch done properly.

Yes! We’re a design-led team. We help you choose the right product, fine-tune your artwork, and make sure everything looks on-brand and beautiful. All completely free of charge!

MOQs vary by product, but many start from 25–50 units. For fully custom jobs, the minimum might be higher — just ask and we’ll find a fit.

Typically 2–3 weeks from artwork approval. If you have a deadline, let us know — we’ll move heaven and earth to meet it.

Yep! We can send physical samples (branded or unbranded), and we offer free digital mockups on all enquiries. 

Definitely! We offer eco-friendly options like recycled notebooks, reusable drinkware, and biodegradable packaging. We also source locally made products wherever we can — and we’ll always steer you toward the most sustainable option that fits your brief.

Ideally vector files — AI, EPS, or PDF with outlined fonts. If you’re unsure, send what you have and we’ll check it. Otherwise, we offer a vectorisation service for a flat fee of $100!

We deliver Australia-wide — metro and regional. Shipping is sent with our trusted and reliable courier partners and tracking is available on all orders.

We generally require full payment upfront for first time orders. For return clients, 50% deposit with balance on dispatch may be available. More flexible payment terms may be arranged on a case-by-case basis, so just shout out!